Privacy Policy
Privacy Policy
This policy describes how nusavita.id collects and handles personal data when you use the site or contact us.
It applies to visitors and customers of NusaVita, operated from Jl. Jend. Sudirman Kav. 52-53, Senayan, Kebayoran Baru, Jakarta Selatan, 12190, Indonesia. By using the site, you accept the practices described here.
Data we collect
Data we collect
We keep collection narrow and tied to a purpose you can name: an order, a question, or a page request.
We collect information you provide directly, such as your name, email address, phone number, delivery address, and the content of messages you send us. When you place an order, we record the items ordered and the delivery details needed to fulfil it.
We also collect technical data that browsers send automatically, including IP address, device type, and pages viewed. That technical layer tells us whether pages load and whether visitors find what they came for, including the pages about vitamins and minerals for men and natural capsules for strength and vitality.
We do not collect more than is needed for these purposes. We do not ask for health details, and we do not build profiles about your wellness routine. If you choose to describe a question about a product, that message sits in our support inbox and is handled like any other enquiry.
In practice, this means
- Details you type into a form or send by email, phone, or messaging app.
- Order contents and the address a courier needs to complete delivery.
- Browser and device data that arrives automatically with every page view.
How we use your data
How we use your data
Every use below traces back to a task you started: buying something, asking something, or reading a page.
We do not sell personal data to third parties, and we do not rent a mailing list.
Orders and delivery
We use your data to process and deliver orders, confirm what was sent, and keep the records a courier and our accounts need to close the loop.
Support and questions
We use your data to respond to enquiries and provide support, whether the question is about an order or about a product line such as energy and endurance supplements.
Records and service messages
We keep records required for accounting and tax, and we may send service messages about your order by email, phone, or messaging app. These are order updates, not marketing.
Understanding the site
Technical data helps us understand which pages work and which do not, so we can make guidance on men's health support and healthy lifestyle products easier to read.
Sharing with service providers
Sharing with service providers
We share delivery details with the courier handling your shipment, and payment or accounting information with the provider processing it. These parties receive only what they need to perform their function. A courier gets an address and a phone number; a payment provider gets what is required to settle the transaction.
Some providers may operate systems outside Indonesia. Where that happens, we take reasonable steps to ensure your data is handled under appropriate terms, and we choose providers whose terms keep your information limited to the job they do for us. We do not authorise providers to use your data for their own marketing.
Apart from these working relationships and any legal obligation that requires disclosure, we do not pass your personal data to other parties. If you would like to know which category of provider handles a particular step of your order, ask us and we will explain it in plain terms.
Delivery details travel only as far as the shipment requires — an address, a contact number, and nothing about your reasons for ordering.
Cookies and similar technologies
Cookies and similar technologies
Keeping things working
Essential cookies keep a session alive so a cart, a form, or a page reload behaves the way you expect. Without them, parts of the site stop functioning.
Understanding usage
Measurement cookies and similar storage tell us which pages get read and which get skipped, so we can decide where to add detail on men's vitamin supplements and where to cut clutter.
Your control
You can block or clear cookies in your browser settings. Blocking some cookies may affect how parts of the site function. Where consent is required, we ask for it before setting non-essential cookies.
The categories above are explained in more detail on our Cookie Policy, which sets out what each category does and how to adjust your choices.
Retention
Retention
Different records have different lifetimes. We match each one to the job it does rather than keeping everything forever.
| Record | How long we keep it |
|---|---|
| Order and accounting records | For the period required by applicable Indonesian law, then deleted or anonymised. |
| Support messages | While your enquiry is active and for a reasonable period afterwards for reference. |
| Technical logs | For a shorter period, long enough to diagnose page problems and nothing more. |
When data is no longer needed, we delete it or anonymise it so it can no longer be linked back to you.
Your rights
Your rights
You can ask us about your data and set limits on how it is used. We may need to verify your identity before acting on a request, which usually means confirming the email address or phone number on the original order.
- Access
- Ask what personal data we hold about you, and we will describe it and where it came from.
- Correction
- If a name, address, or contact number is wrong, tell us and we will correct the record, including details attached to an order in progress.
- Deletion
- Ask us to delete data we are not required to keep. Records held for accounting or tax obligations stay for their legal period.
- Objection and marketing
- You may object to specific uses, such as marketing messages, at any time. Order and support messages still arrive, because they carry information about a purchase you made.
Security, children and changes
Security, children and changes
Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. Access within our team is limited to those who need it for their work, and staff handle order data only when a task requires it.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your data, we will notify you as required by law.
Children
The site and our products are intended for adults. We do not knowingly collect personal data from children, and we do not design forms or product pages to attract younger visitors.
If you believe a child has provided data to us, contact us and we will delete it.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The current version is always published on this page, and material changes will be reflected by an updated effective date.
Continued use of the site after a change means you accept the revised policy. If you disagree with an update, you can contact us about the specific point before deciding whether to keep using the site.
Questions about this policy
Questions about this policy
Do I need to create an account to order?
No. We ask for the details needed to deliver your order and to reach you about it. An account is not a requirement, so the personal data we hold about a single purchase stays limited to the order itself.
Can I ask you to stop contacting me?
Yes. You can object to marketing messages at any time, and we will stop them. Messages tied to an order in progress still arrive, because they carry delivery information you need.
What should I include in a privacy request?
Tell us what you want to access, correct, or delete, and give us the email address or phone number that connects to your record. If you are writing about someone else's data, explain your relationship to that person so we can check the request properly.
How long does a request take to handle?
We aim to respond within a reasonable period and will tell you if a request needs more time because it covers several records or requires verification. Requests arrive during working hours, Monday to Friday, 09:00–18:00.
Where else can I read about how the site works?
Our Terms of Service cover how orders, deliveries, and returns work, and our Cookie Policy explains storage in detail. For anything about a product in the range, the Products pages list format and intended use.
Privacy requests
Send a privacy request
Privacy requests go to [email protected] or +62 21 5291 8809. You may also write to Jl. Jend. Sudirman Kav. 52-53, Senayan, Kebayoran Baru, Jakarta Selatan, 12190, Indonesia. We aim to respond within a reasonable period, and we will confirm once your request has been logged.
Before you write
- Say whether you want access to your data, a correction, or deletion.
- Include the email address or phone number connected to your record.
- Mention an order reference if your request concerns a delivery.
Reading about popular products for men or the wider Daily Wellness guidance does not require you to send us anything. Data reaches us only when you choose to order or get in touch.